Costco Tire Service Center

Bonnie Dough 2 months ago

Had an appointment today for tire rotation and expected the wait to be long since I’ve been coming to this location for many years for the same service with their tires. There are many friendly employees that have been helpful and kind in my experiences at the tire center. Today when receiving my car I had found some plastic wrapping trash on the chair and floor of the driver’s and passenger’s seats. The fabric of the center console and near the handles of the doors were covered in some sort of oil, dirt, or whatever they had on their gloves or hands when working on cars. The concerns were brought up to the front desk employee at the tire center and no apology was given, just an offer of a rag to wipe off the mess and an “I’ll let the technician know”. It felt very disrespectful and this was the first time I had this experience with costco. I understand accidents can happen, but to be brushed off when bringing up concerns felt disappointing.

Michael Crane 2 months ago

1 Star This was one of the worst customer service experiences I've had at Costco. Unknown to me, one of the four tires on my car, that had previously been installed by another “big company” tire shop, was the wrong size. Unfortunately, that was the tire I used to get the tire size when ordering a new set of tires from Costco. After waiting 8 days for the tires to arrive, scheduling an installation appointment, and standing in line for 20 minutes, the Costco Tire Center Manager refused to install them because they matched the incorrectly sized tire that was already on the vehicle. I completely understand Costco having safety policies, and I appreciate that they don't want to install the wrong tire size. My issue wasn't the decision to stop the installation—it was the complete lack of effort to help resolve the problem. The other three tires on my car are all the same size, and that size is only about 1.8% larger than the factory specification. Costco's own Service Notes (see pic) state: "Member has requested an alternative tire fitment that is greater than 3% in overall diameter from the original equipment size." The tire size I asked Costco to order was not greater than 3% f

Hudson Green 5 months ago

They refused to warranty an obviously leaking battery that is still under warranty and tried claiming it wasn't leaking. I would expect better from Costco. Guy at the counter even admitted it was leaking but his supervisor refused it anyways

Natalie Yang 6 months ago

I wouldn’t choose this center. Worst customer service ever. Every time you have to wait forever to drop off your key for just tire rotation and wait even longer for them to finish. Even their personnel saw you are waiting at the counter. That doesn’t mean they will check on you. The appointment time doesn’t mean anything. I have never been served on time. Every time is 30 minutes wait before they take your key.

john wu yu 6 months ago

Over the past few years, the service at the Costco Tire Center seems to have declined. In the past, installing new tires usually took about an hour and a half. By the time I finished shopping, I only had to wait another 15–30 minutes before my car was ready. However, during my last two visits for tire rotation and balancing, the process was much slower. I noticed staff members starting work on one car and then switching to another before finishing the first one. This approach made the workflow appear inefficient and slowed down the overall service. Costco has always had a reputation for good service and value, so I hope the tire center can improve its efficiency and reduce the wait time for customers. Two times total wait time is about over two hours so make your calculation $14/hours pay . Tire rotation cost about $30 Are they making $